Lottery People who play scratchcards have been advised about a significant alteration in how they will be paid if they win.
If your scratchcard shows that you have won between £500 and £50,000, there is now a new process you have to follow to receive the money.
The new rules were put in place after Allwyn took over from Camelot.
Previously, Post Office Shops were able to give out prize cheques.
But this changed on February 1 when Post Office payouts were stopped.
How to get a Lotto scratchcard prize after the rules changed
Since the change last month, Allwyn now requests that winners complete an online claim form to begin the payment process.
It must have the winner’s name, email address, serial and ticket numbers, and pictures of the front and back of the scratchcard.
Those winners who are not UK residents have to call Allwyn to set up an in-person meeting to get the money.
After confirming the numbers, winners have to send the ticket by mail for inspection.
People who can't use the online form can complete a paper prize claim form and mail it to National Lottery.
Scratchcard prizes need to be claimed within 180 days from the closing date, and the closing dates for each game are listed here.
But since the change, some winners have apparently waited up to a month to receive their prize money, The Sun reported.
Retired builder John Farrugia, 69, said he was having trouble getting his £800 scratchcard win.
He said he was being transferred between departments when he calls to try to get the money he won honestly.
A spokesperson for Allwyn said: ‘This is a new process for claiming prizes because the Post Office decided to stop paying National Lottery retail prizes between £500.01 and £50,000.
‘As a result, we’re getting a lot of players contacting us.
‘We're sorry for any delays and have increased the number of colleagues to help players with their claims, which is helping them get their prizes more quickly.
‘We want to reassure any affected players that they will get their prizes and remind them that prizes of up to £500 can still be paid in store.’
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